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Terms of Service

Effective Date: 2023/01/01
Last Updated: 2025/03/31

These Terms of Service ("Terms") govern your use of services and software products ("Services") provided by Intended Future AB ("Intended Future", "we", "our", or "us"), including but not limited to AgentQ, Perceived Quality, and related platforms or APIs.

By accessing or using our Services, you ("you", "User", or "Client") agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old to use the Services. By agreeing to these Terms, you represent and warrant that you are legally eligible to enter into this agreement and that your use of the Services complies with all applicable laws and regulations.

2. Account and Access

Some features require registration. You agree to provide accurate, complete, and current information and to keep your login credentials secure. You are responsible for all activity that occurs under your account.

Intended Future offers three access tiers:

  • Free Tier – Limited access for exploration and demonstration purposes.
  • Professional Tier – Paid subscription for individual users or organizations with commercial rights.
  • Enterprise Tier – Custom agreements for organizational use, including extended features, onboarding, and support.

We reserve the right to suspend or terminate accounts for violations of these Terms or for behavior deemed abusive, unlawful, or harmful to other users or the platform.

3. Description of Services

Intended Future provides data-driven platforms and AI-based software to support perceived quality benchmarking, customer insights, and trend forecasting. This includes:

AgentQ – An intelligent agent designed to assess the perceived quality of individual parts or complete vehicles. It processes both visual and textual inputs to detect deviations from design intent and highlight perceptual strengths or concerns. AgentQ also functions as an educational companion, helping users understand perceived quality principles and guiding them through industry-aligned evaluation methods.

PQ Index and CAI™ – Platforms offering comparative benchmarking, customer acceptance insights, and structured feedback tools.

All Services are made available via secure web applications or API endpoints hosted on Intended Future infrastructure.

4. License and Usage

Subject to these Terms and your subscription level, we grant you a non-exclusive, non- transferable, revocable license to use the Services for internal business or research purposes only.

You may not:

  • Copy, modify, reverse-engineer, or resell the Services
  • Use the Services to develop or train competing models
  • Misrepresent the outputs as human-generated without appropriate context
  • Attempt to extract or misuse the underlying models or data

Enterprise Clients may receive specific usage rights under a separate service contract. Where such terms conflict with these Terms, the signed agreement shall prevail.

5. Payment and Subscriptions

Professional Tier users must pay fees as specified at the time of subscription. Payments are handled through our designated payment processor and are subject to their terms.

  • Subscriptions renew automatically unless cancelled.
  • You may cancel your subscription at any time; access continues through the end of the billing period.
  • No refunds are provided for partial periods unless required by law.

Enterprise Tier clients are invoiced based on negotiated terms in a Master Services Agreement.

6. Intellectual Property

All content, data, software, models, and interfaces made available through the Services are the intellectual property of Intended Future AB. This includes AgentQ, PQ Index, CAI™, and all associated tools.

You retain rights to content you upload but grant us a non-exclusive, worldwide, royalty- free license to use that content for the sole purpose of providing, maintaining, and improving the Services.

Feedback or suggestions provided to us may be freely used to improve our Services without further obligation to you.

7. Data Use and Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, store, and process your information.

We do not sell your personal data. Usage data and inputs to AgentQ may be used to enhance model performance unless explicitly excluded by an enterprise agreement or by your opt-out request.

If you have entered into a Service Contract with Intended Future AB, the provisions regarding data access, intellectual property, and permitted use set forth therein shall govern and prevail in case of conflict with these Terms. Users with access to benchmarking data, CAI™ reports, or AgentQ's extended features are subject to the additional restrictions and definitions described in the Service Contract.

8. Availability and Support

While we strive for high availability, we do not guarantee uninterrupted access to the Services. Scheduled maintenance and unforeseen outages may occur.

Support services are provided according to your subscription tier. Enterprise users may receive service-level commitments under a separate agreement.

9. Disclaimer of Warranties

All Services are provided "as is" without warranties of any kind, express or implied. We do not guarantee that the Services will be error-free, secure, or meet your expectations. Use of any output or decision-support information from AgentQ or other tools is at your own discretion and risk.

10. Limitation of Liability

To the extent permitted by law, Intended Future shall not be liable for any indirect, incidental, special, or consequential damages, or loss of profits or data, arising from your use of the Services.

Our total liability in any matter arising out of or related to these Terms is limited to the amount you paid to us in the 12 months preceding the event.